Your privacy is an absolute priority at gtr99. This page clearly explains how we collect, use, store, and protect our members' personal data — all in plain, straightforward English, free of confusing jargon. By using the gtr99 platform, you agree to the terms set out here.
Protection Summary
How we manage your data is guided by these principles every single day, without exception
All your personal data and financial transaction information is protected with 256-bit SSL encryption — the same standard used by Maybank, CIMB, and Malaysia's major banks. Your data is secure at all times.
GTR99 has never sold, rented, or transferred your personal data to third parties for marketing purposes, and never will. Your data is not a commodity — it is personal information that we take seriously.
Gtr99 only collects data that is genuinely necessary to provide the platform's services, process transactions, and meet legal requirements. We do not collect data that is irrelevant to the operation of our services.
You have the right to access, correct, transfer, or request the deletion of your personal data at any time. Contact the gtr99 support team and we will process your request within 30 business days.
Your data is not stored indefinitely. GTR99 has a clear data retention policy — transaction data is kept for the period required by applicable law, and data that is no longer needed is securely deleted.
In the event of any security incident involving your personal data, gtr99 is committed to notifying affected members within the timeframe stipulated by the relevant authorities, and to taking immediate remedial action.
This Privacy Policy explains how GTR99 ("Platform", "We", or "gtr99") collects, uses, discloses, and protects your personal information when you use the gtr99.best platform. By registering or using our platform, you agree to the collection and use of information as described in this policy. This policy is to be read together with Terms & Conditions us, and both documents together form the complete agreement between you and gtr99 regarding use of the platform.
GTR99 is an online entertainment platform offering casino games, slots, Live Casino, Sports Betting, e-sports, lottery, and a variety of other games for users in Malaysia. In operating the gtr99 platform, we need to collect and process certain personal data from our users.
This Privacy Policy applies to all individuals who:
GTR99 operates as a data controller responsible for the personal data we process. We adhere to internationally recognised data protection standards across all aspects of our operations, including the principles of the European GDPR (General Data Protection Regulation) as a global best-practice benchmark, even though our primary operations serve users in Malaysia.
Primary language: This Privacy Policy is written in Malay as the primary language of the gtr99 platform. Should there be any discrepancy between a translated version and the Malay version, the Malay version shall prevail.
GTR99 collects personal data from several sources and in a number of different ways. Below are the categories of data we may collect:
Data you provide directly:
Data collected automatically during platform use:
Data from third parties:
GTR99 uses collected personal data only for legitimate and reasonable purposes related to the operation of the platform. The primary purposes for which your data is used are as follows:
Legal basis: gtr99 processes your data on several valid legal bases — including the performance of a contract (to process bets and payments), legal obligations (for KYC and AML compliance), legitimate interests (for security and fraud prevention), and your consent (for marketing communications). You may withdraw consent for marketing communications at any time.
GTR99 does not sell, rent, or transfer your personal data to third parties for their own marketing or commercial purposes. This is our absolute commitment. However, in the course of operating the platform, we may share certain information with the following categories of third parties:
In all instances of data sharing with third parties, gtr99 ensures that the relevant third parties maintain adequate privacy and security protections, and that data shared is limited strictly to what is necessary (the purpose limitation principle).
GTR99 invests seriously in security infrastructure to protect the personal and financial data of all our members. The technical and organisational security measures we have in place include:
Security limits: While gtr99 takes all reasonable steps to protect your data, no system can guarantee 100% security against every cyber threat. You also play an important role in keeping your account safe — use a strong password, never share your login credentials, and contact us immediately if you suspect any unauthorised access to your gtr99 account.
The gtr99 platform uses cookies and similar tracking technologies to enhance the user experience and gather analytical data that helps us improve the platform. Cookies are small text files stored on your device when you browse the gtr99 platform.
Types of cookies used by gtr99:
You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect your experience on the gtr99 platform — for example, you may need to log in again each time you visit if session cookies are disabled.
GTR99 does not retain your personal data longer than is necessary for the purpose it was collected, or longer than required by applicable law. Our data retention guidelines are as follows:
When data is no longer needed and the legally required retention period has expired, gtr99 will delete or anonymise that data using secure, irreversible methods.
As a gtr99 member, you have rights regarding your personal data that we fully respect. These rights include:
You have the right to request a copy of the personal data we hold about you. GTR99 will process data access requests within 30 business days.
If the personal data we hold is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request the deletion of your personal data under certain circumstances. This right is subject to any applicable legal data retention obligations.
Under certain circumstances, you may request that gtr99 restrict how we process your data while a dispute or review is in progress.
You have the right to receive the personal data you have provided to gtr99 in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, and we will stop within 30 days.
To submit any request relating to your data rights, contact the gtr99 support team by email at support@gtr99.best with the subject line "Personal Data Rights Request". Please include your full name, gtr99 account number, and details of your request. GTR99 will verify your identity before processing any request to ensure account security, and will respond within 30 business days.
In operating the gtr99 platform, your personal data may be processed or stored on servers located outside Malaysia. This occurs when we engage international cloud computing services, global game providers, or data backup systems.
GTR99 ensures that any transfer of personal data outside Malaysia is carried out with adequate safeguards in place, including:
You may request further information about the cross-border data transfer mechanisms we use by contacting the gtr99 support team.
The gtr99 platform is exclusively for individuals aged 18 and above. GTR99 does not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data has been collected from underage individuals without valid age verification, we will:
If you believe your underage child has registered an account at gtr99, please contact us immediately at support@gtr99.best so we can take the appropriate action without delay.
GTR99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform service improvements. All changes will take effect as soon as the updated version is published on gtr99.best.
For material changes to how we process your data, gtr99 will provide notice through:
We encourage you to review this Privacy Policy page periodically. Continued use of the gtr99 platform after any changes are published will be considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and stop using the gtr99 platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way gtr99 handles your personal data, you are welcome to reach us through the following channels:
Complaints: If you are not satisfied with gtr99's response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority. GTR99 is committed to cooperating fully with any investigation carried out by that authority.
Editorial Note
When you register at gtr99 and fill in your name, phone number, and payment details, you are placing a great deal of trust in us — and that is not something we take lightly. We understand that personal information, especially financial data such as deposit and withdrawal records via Touch 'n Go eWallet, GrabPay, or your bank account, is highly sensitive and deserves serious protection.
One thing we want to make clear is why the 256-bit SSL encryption we use at gtr99 is a genuinely important standard — not just technical jargon for show. When you make a deposit via Maybank2u or GrabPay, the information travelling between your phone and gtr99's servers is like a message coded in a language only you and gtr99 can read. No third party — even if they manage to intercept the data in transit — can decipher it without the correct decryption key.
Data minimisation is something we take seriously at the design level. Whenever the gtr99 team builds a new feature or function for the platform, one of the first questions we ask is: "Do we actually need this data?" We don't collect information simply because it's easy to gather or might come in handy someday. Every type of data we collect has a clear purpose, and that purpose is stated in this Privacy Policy.
On the topic of data sharing — many Malaysian internet users are familiar with platforms that sell user data to advertisers or marketing agents. You may have signed up on one website only to receive unsolicited sales calls or promotional messages from companies you never dealt with. At gtr99, that does not happen. Your data is only shared with third parties who are directly involved in delivering services to you — such as payment providers to process your deposits, or game suppliers to deliver your gaming sessions. Nothing more.
One aspect of gtr99's Privacy Policy that many people may not fully appreciate is the right to request data erasure. This isn't just a feature included out of legal obligation — it's a right we genuinely stand behind. If you decide to close your gtr99 account and do not want us to retain your personal data beyond what is legally required, you may submit a data erasure request and we will comply within the stipulated timeframe. We believe that control over your personal data should rest with you, not with us.
From a responsible gaming perspective, data usage also plays an important role. Gtr99 analyses usage patterns not only to improve the platform, but also to identify members who may need responsible gaming support. This analysis is carried out carefully and with respect for privacy — we do not "spy" on our members, but we do use aggregated data and responsible algorithms to identify risk patterns that call for proactive intervention. This is a use of data we believe serves the genuine interests of our members, not merely our business interests.
Finally, we want to emphasise that the gtr99 Privacy Policy is not a static document written once and forgotten. We review and update it at least once a year, and more frequently whenever there are significant changes in relevant legislation or industry practice. Members will be notified of any material updates, and the date of the most recent revision is always displayed at the top of this page. Transparency in data management is not merely a legal obligation for gtr99 — it is a core value that shapes how we operate every day.
Related Policies
Read these documents as well for a full understanding of how gtr99 operates
The complete agreement governing use of the gtr99 platform — covering accounts, deposits, withdrawals, bonuses, and game rules.
Deposit limit tools, self-exclusion options, and support resources to ensure a healthy and safe gaming experience at gtr99.
Answers to frequently asked questions about accounts, deposits, withdrawals, security, and data privacy at gtr99.
Learn more about the mission, core values, history, and team behind the gtr99 platform you trust.
Your Data Is Safe at GTR99
Gtr99 protects your personal data to bank-grade security standards. Register for free today and enjoy Malaysia's most trusted online entertainment platform, alongside more than 500,000 registered members.
256-bit SSL · Data Not Sold · Licensed · 18+ Only